Empathy: The Human Connection to Patient Care


♪ Could a greater miracle take place than for us to look through each other’s eyes for an instant? ♪ Has been dreading this appointment. Fears he waited too long. ♪ Wife’s surgery went well. Going home to rest. ♪ Day 29: Waiting for a new heart. ♪ 19 year-old son on life support. ♪ Doesn’t completely understand. ♪ Too shocked to comprehend treatment options. ♪ Waiting 3 hours. ♪ Husband is terminally ill. Visiting Dad for the last time. Celebrating 25th wedding anniversary. ♪ Wife had stroke. Worried how he will take care of her. Recently divorced. Just found out he’s going to be a dad. ♪ Daughter is getting married on Saturday. Determined to be there. ♪ Worried how he will pay for this. ♪ Tomorrow, first vacation in years. ♪ 7,000 miles from home. ♪ Nearing the end of a 12 hour shift. ♪ 7 years cancer free. ♪ Hoping to hold her today. ♪ They saw “something” on her mammogram. ♪ Just signed DNR (Do-Not-Resuscitate) ♪ Always wanted a child of her own. ♪ Ears all better. Finally! ♪ Car accident 6 months ago. Pain won’t go away. ♪ Tumor was benign. Tumor was malignant. ♪ If you could stand in someone else’s shoes… ♪ Hear what they hear. ♪ See what they see. ♪ Feel what they feel. ♪ Would you treat them differently? ♪

100 thoughts on “Empathy: The Human Connection to Patient Care

  1. Excellent video. Hits me hard every time I see it. Working in healthcare you forget sometimes that it takes a heavier toll on you than you allow yourself to admit. Great video for perspective.

  2. Most excellent video, couldn't stop the tears. True representation of how our lives intersect and impact. Thank you for presenting.

  3. If confinement and most long term care would be cared for from the home front, there would be less anxiety. @Choice Care is working towards ensuring this happens. How would you like it for your doctor to come to your home? Fully equipped to serve you?

  4. Wow, crazy how things come full circle. I had seen this video when I was in nursing school and really liked it. I was told by a friend to check out Cleveland Clinic and apply for a job as an RN and stumbled back across this video.

  5. I watched this video a couple months ago when I started my new nursing job in a doctor's office. They showed it to us during orientation. I need to watch this every couple of months just like the med student said just to stay compassionate and humble. It really hits home. Everybody has an issue whether good or bad daily. I'm thankful to God that I have a relationship with Jesus my Savior.

  6. On my Journey to become a Respiratory Therapist, I came across this video during my Orientation at my new Job. All that could come in mind after watching it was “ THIS IS POWERFUL”.

    Since then I got a sense of Care as a Clinician.

  7. This video reminds me of why I chose to major in healthcare administration, one of my Professors showed this video on the first and last day of the semester and each time I watch it it bring tears to my eyes

  8. Wandering patients for hopes wandering for liberation thro ailments Wandering for success Untill reaching highest institute The institute of medical science Open Google Doc Rajendra sheregar And see images videos litreture medical science institution

  9. I’m a RN. First watched this video in class. Still watch it from time to time as reminder of what patient and families are encountering during hospital visits. I pray I stay compassionate and have empathy for those who are going through unforeseen circumstances. May God be with all!

  10. Definitely think that this video is a good watch for anyone considering going into the medical field, from EMT to Doctor.

  11. One of the realest videos I've ever watched in all my days of existence. We really need to get out of our own way and remember there are 7 billion others just like us, going through experiences we will never face. Thank God for life and every day you receive, because there is at least one person who can't say the same.

  12. Learnt the word 'sonder' recently from my niece. Sonder and Empathy go hand-in-hand in defining humane. One is the realisation, the other is your response to that realisation. Lovely video. And applies to any field, not just health services.

  13. 🇸🇦
    I am a physical therapist, I watched this video in a training session for person-centered care that I volunteer at. I Still watch it from time to time as a reminder of what patient, families, colleagues, or in anyone in the health care industry are encountering during hospital visits. Excellent message thanks Cleveland Clinic

  14. They’re so compassionate they ring every last dime out of your pockets and leave your family with nothing.

  15. Hi,i saw your post, i am a medical doctor, its obvious you can be cured, i have had patient of such, i treated them and later referred them to spiritual herbalist in Africa Nigeria who sent them herbs here in USA through a DHL and they got it after 4 days they concluded with the herbal doctor through email, you can text or add me up on WhatsApp for further enquiry +18034306253. [email protected]

  16. I just watched this started to cry. I my self just got out of treatment for alcoholism depression and really bad anxiety attacks I been sober for 10 days now. I know the feeling of being judged. I shaired this video on my Facebook news feed

  17. There is nothing like seeing through the eyes of others. Leaves me wondering how much we can achieve in our world if we do. This is not just about the medical world alone, but it cuts across all board.

  18. this vedio just analysis the challenges of Life
    it awesome life is a challenge, thanks the presenter

  19. La vie est ainsi faite , a chacun ses soucies. On doit toujours garder espoir quelque soit la situation.

  20. So touching and mind opening, thanks for sharing… lets solve different and have caring to each other.

  21. This had me in tears.I would be empathetic to my loved ones and friends you never can tell the pain they go through, I pray for anyone going through pains to be healed.

  22. In this video massage, I can read clearly what many of us go through in our daily life. You can see so much people in this hospital with so many different challenges and as such needs a solution.
    I can see;
    Fear
    Worries
    Relief
    Depression
    Smile
    Stressed
    Thinking
    Believe
    Pain
    Heartbreak
    Hopeless
    Celebration.
    If I could stand in some one else's shoe…
    Hear what they hear,
    See what they see,
    Feel what they feel.
    WOULD I TREAT THEM DIFFERENTLY ?
    This is a big lesson for me.

  23. Unfortunately, we see people every day who are attached to their condition and situation, which allows them to be egocentric and forget that other people may be in a worse condition and that they are even needing our help. We have to stop being more egocentric and think about others.

  24. This video has made me shed tears…we really need to try and put ourselves in other peoples shoes…

  25. This video is really heart breaking but working in the Healthcare field, for a major health insurer, it was shown to us many times in training to teach us empathy and understanding, that when we talk to customers on the phone, we never know what they are going through, physically or mentally.

  26. I have been to Cleveland Clinic, saw somewhere from 50-70 doctors there.  And nowhere did I experience Empathy, just a bureaucracy to make you keep on coming back and paying stupendous amounts of money for no diagnose, no communication to your Family doctor, and the realization that I will be suffering from chronic pain for the rest of my life if this is; illegitly, one of top 5 hospitals in all of North America.  Save your time and money and just jump off a bridge, you will save yourself(and your family) hundreds of thousands of dollars.  That way your pain will allow your family to save their money for THEIR future.(which sadly is going to be the same thing since 116MILLION Americans suffer from chronic pain; 70% never getting any relief from doctors or specialists at all!)

  27. It made me think of my mum, I never saw her in the hospital but always imagined how she battled to survive. Unfortunately, she never came back home.

  28. The worst part of this is worrying how you will pay for it… every day I work and care for patients who have every other worry aside from having to pay for lifesaving/life-changing treatment. Grateful for #myNHS

  29. This is about so much more than healthcare. All of us who interact with or need to understand others, who seek to put ourselves in their shoes for many, many reasons, need empathy. Imagine the state of our politics, of our world, if we were able to do this more often. What a gift this video is to anyone who serves others in any capacity — from healthcare to design to restaurants to technology to art, and on and on and on,

  30. I wish I can watch this video every morning before going out and night before going to bed. Hmmm, everyone has a story. My GOD….

  31. كلما رايت مقطع فديو التطبيب بكليفلاند كلينك الا ويدفعني الاحساس بالتعليق على احسن معلمة طبية في القارات بموقعها الممتاز واطرها الطبية المحترفة وتجهيزاتها المتطورة واهم من هذا الجانب الانساني التوفر لدى الجميع من اطباء واداريين ومترجمين ومساعدين ومنظفين وحراس.لااتحدث من فراغ بل كنت نزيل هذا الصرح لمدة طويلة.فبارك الله في حكام هذا البلد الامين واكثر من امثالهم خدمة للبلاد والعباد.

  32. 5 years ago is TOO long for a comment. Here is a updated comment 🙂  They showed this video, when I was hired to ALBANY MEDICAL CENTER in Albany, N.Y, 4 years ago. It captured my heart and really made you remember that you have to think of others more carefully. They continue to show this video at every orientation. I believe this video should be shown at every Hospital in the World, this really gives a better understanding that you just don't know what people are going through, not only as a patient in the Hospital but also perhaps that angry customer you get at the counter in a grocery store or someone screaming at you on the highway. EMPATHY is something now and days that is often forgotten and this video was truly a heartfelt idea. I try to share this video with many people who don't just work in the healthcare field but anywhere. <3 KUDOS to CLEVELAND CLINIC and the participants. Thank You Thank You Thank You !!!

  33. Empathy will kill you in the current medical system because it doesnt go both ways, no empathy for the treating doctor. Patients are narcissists and doctors are codependents.

  34. I work in a hospital as well and this is the Best empathy video I have ever come across! We are all fighting a battle no one knows about, so it is important to be kind. ❤

  35. I've just ended middle school, and both years i was there, they showed this video on our topic of empathy and it really gets to me. i'm glad they're starting to show this more and more.

  36. UVA showed us this video during our first day of nursing orientation in 2014 and I cried through the whole thing. Everyone should watch this! It totally transformed how I feel when people are rude or angry. You never know what they are dealing with 💜

  37. Empathy is the capacity to understand or feel what another person is experiencing from within their frame of reference, that is, the capacity to place oneself in another's position.

  38. i agreed with that: Empathy is the capacity to understand or feel what another person is experiencing from within their frame of reference, that is, the capacity to place oneself in another's position.

  39. Wow! Just watching this for the first time in 2019. This is such a powerful message with an even more powerful delivery!!!

  40. This is one of the most meaningful, inspiring videos I have seen. Great for everyone to see, not only in the hospital setting but, at work, home, everywhere. Thank YOU Cleveland Clinic!!

  41. Muslim Doc Lara Kollab Fired for Threatening To Give Jews "Wrong Meds" Files for Hearing 25 Aug 2019
    https://www.frontpagemag.com/point/274734/muslim-doc-fired-threatening-give-jews-wrong-meds-daniel-greenfield

    The exposure of Dr. Lara Kollab was due to the work of Canary Mission.
    And that's important to remember as groups ranging from the ADL to the
    media to college administrators attack the Jewish civil rights group
    which continues to perform important work in exposing dangerous bigots.

    On January 2, 2012, Kollab tweeted: “hahha ewww.. ill purposely give all the yahood [Jews] the wrong meds…"

    On May 4, 2013, Kollab tweeted: “Studying for my med micro final,
    came across this. Clearly, I pay attention in class and write very
    useful notes." 

    Kollab’s tweet featured a handwritten note
    that read: “People who support Israel should have their immune cells
    killed so they can see how it feels to not be able to defend yourself
    from foreign invaders." 

    On November 24, 2012, Kollab
    tweeted: “Israel, I’m making it my goal in life to expose you to
    everyone I meet. If I can twist a biology paper to include your crimes, I
    will do it."

    On July 22, 2011, Kollab tweeted:
    “@SalyaFalastenia I blame israel for everything. everything that goes
    wrong, i say ‘allah yo5od el yahood’ [Allah will kill the Jews] :P."

    This introduced some challenges into Kollab's medical career path. Especially the "wrong meds" part.

    Cleveland does have a sizable Jewish community. Kollab wasn't just
    spewing hate or calling for violence against Jews, but suggesting that
    she would use her medical role to cause harm to Jews.

    And now she's demanding a hearing.

    Cleveland Jewish News' Jane Kaufman reports on it,
    but fails to actually describe Kollab's tweets, which wrongly leaves
    readers with the impression that her career path was only blocked
    because of "anti-semitism", rather than suggestions of medical
    malpractice. 

    This is a significant omission that CJN needs to fix.

    Dr. Lara Kollab, whose anti-Semitic tweets cost her a residency at
    Cleveland Clinic in 2018, has requested a hearing before the State
    Medical Board of Ohio through a Columbus lawyer.

    Kollab is
    facing potential discipline before the State Medical Board of Ohio
    following a June 19 investigatory deposition in which she admitted to
    having authored a series of anti-Semitic tweets beginning in 2011 and
    ending in 2013.

    And, apparently, lying about them.

    “On or about October 7, 2013, your initial application fee was
    submitted to Touro Osteopathic Medical School (Touro), which you
    described in your February 2019 sworn statement as ‘a school deeply
    rooted in Jewish tradition.’” Rothermel’s letter stated. “At your June
    2019 deposition, you admitted that after being accepted Touro, you
    deleted the anti-Semitic tweets from your Twitter feed. You also
    acknowledged that if Touro had known of your anti-Semitic tweets they
    probably would not have admitted you as an osteopathic medical student.”
     

    The letter states that Kollab told Kerns Medical Center
    in Bakersfield, Calif., she left her Cleveland Clinic residency because
    of a death in the family.

    “You did not disclose that, in
    fact, you had resigned in lieu of termination due to your discriminatory
    social media posting,” Rothermel wrote. “On or about December 27, 2018,
    you sent the following reply message to @canarymission and @WeAreTouro
    in which you falsely claimed that Canary Mission used a fake account in
    an effort to frame you. When questioned about this message at our June
    2019 deposition, you admitted that the content of your December 27, 2018
    message was false and that you knew it was false at the time you
    authored and posted/tweeted the message. …”

    “Although you
    asserted at your June 2019 deposition that you now feel ashamed of your
    discriminatory comments, when asked if your tweets reflect good moral
    character, you admitted they do not.”

    Rothermel’s letter
    outlined possible disciplinary action the medical board might take,
    which could take the form of limiting, revoking, permanently revoking,
    suspending, refusing to grant or register or renew or reinstate her
    “training license/certificate to practice osteopathic medicine and
    surgery, or to reprimand you or place you on probation…"

  42. Muslim Doc Lara Kollab Fired for Threatening To Give Jews "Wrong Meds" Files for Hearing 25 Aug 2019
    https://www.frontpagemag.com/point/274734/muslim-doc-fired-threatening-give-jews-wrong-meds-daniel-greenfield

    The exposure of Dr. Lara Kollab was due to the work of Canary Mission.
    And that's important to remember as groups ranging from the ADL to the
    media to college administrators attack the Jewish civil rights group
    which continues to perform important work in exposing dangerous bigots.

    On January 2, 2012, Kollab tweeted: “hahha ewww.. ill purposely give all the yahood [Jews] the wrong meds…"

    On May 4, 2013, Kollab tweeted: “Studying for my med micro final,
    came across this. Clearly, I pay attention in class and write very
    useful notes." 

    Kollab’s tweet featured a handwritten note
    that read: “People who support Israel should have their immune cells
    killed so they can see how it feels to not be able to defend yourself
    from foreign invaders." 

    On November 24, 2012, Kollab
    tweeted: “Israel, I’m making it my goal in life to expose you to
    everyone I meet. If I can twist a biology paper to include your crimes, I
    will do it."

    On July 22, 2011, Kollab tweeted:
    “@SalyaFalastenia I blame israel for everything. everything that goes
    wrong, i say ‘allah yo5od el yahood’ [Allah will kill the Jews] :P."

    This introduced some challenges into Kollab's medical career path. Especially the "wrong meds" part.

    Cleveland does have a sizable Jewish community. Kollab wasn't just
    spewing hate or calling for violence against Jews, but suggesting that
    she would use her medical role to cause harm to Jews.

    And now she's demanding a hearing.

    Cleveland Jewish News' Jane Kaufman reports on it,
    but fails to actually describe Kollab's tweets, which wrongly leaves
    readers with the impression that her career path was only blocked
    because of "anti-semitism", rather than suggestions of medical
    malpractice. 

    This is a significant omission that CJN needs to fix.

    Dr. Lara Kollab, whose anti-Semitic tweets cost her a residency at
    Cleveland Clinic in 2018, has requested a hearing before the State
    Medical Board of Ohio through a Columbus lawyer.

    Kollab is
    facing potential discipline before the State Medical Board of Ohio
    following a June 19 investigatory deposition in which she admitted to
    having authored a series of anti-Semitic tweets beginning in 2011 and
    ending in 2013.

    And, apparently, lying about them.

    “On or about October 7, 2013, your initial application fee was
    submitted to Touro Osteopathic Medical School (Touro), which you
    described in your February 2019 sworn statement as ‘a school deeply
    rooted in Jewish tradition.’” Rothermel’s letter stated. “At your June
    2019 deposition, you admitted that after being accepted Touro, you
    deleted the anti-Semitic tweets from your Twitter feed. You also
    acknowledged that if Touro had known of your anti-Semitic tweets they
    probably would not have admitted you as an osteopathic medical student.”
     

    The letter states that Kollab told Kerns Medical Center
    in Bakersfield, Calif., she left her Cleveland Clinic residency because
    of a death in the family.

    “You did not disclose that, in
    fact, you had resigned in lieu of termination due to your discriminatory
    social media posting,” Rothermel wrote. “On or about December 27, 2018,
    you sent the following reply message to @canarymission and @WeAreTouro
    in which you falsely claimed that Canary Mission used a fake account in
    an effort to frame you. When questioned about this message at our June
    2019 deposition, you admitted that the content of your December 27, 2018
    message was false and that you knew it was false at the time you
    authored and posted/tweeted the message. …”

    “Although you
    asserted at your June 2019 deposition that you now feel ashamed of your
    discriminatory comments, when asked if your tweets reflect good moral
    character, you admitted they do not.”

    Rothermel’s letter
    outlined possible disciplinary action the medical board might take,
    which could take the form of limiting, revoking, permanently revoking,
    suspending, refusing to grant or register or renew or reinstate her
    “training license/certificate to practice osteopathic medicine and
    surgery, or to reprimand you or place you on probation…"

  43. This is so touching. people will really not know what others go through. we just have to be understanding. you will never know how you have touched a life by being a little bit compassionate in the best way you can

  44. Je suis vraiment inspire a suivre cette vidéo ça montre qu'on doit etre toujour utile pour les autre et avoir l'esprit de l'humanisme

  45. An Engineer From Lockhead Martin Is Claiming They Have The Cure For Cancer …. Extraterrestrials Apparently Have Provided The Formula For This And Other High Technology Devices .

  46. I was able to hold back my tears until the words "visiting dad for the last time" popped up. That hit me really hard.

  47. good video…could have been 1-2 minutes shorter….. There should be empathy in all professions… there won't be much time for empathy when you have to treat more patients in less time….if people are kind and polite, world would be a better place

  48. I'll never not tear up at this. Doesn't matter how long I've been an EMT. This is why I treat people with the utmost love and respect I can. Because I don't know their whole story or what they are going through

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