NPS & Reviews: 9 of 10 customers want to spread LOVE. But don’t even say THANKS.


There’s a HUGE risk that the Friends of your Friends, they buy from your competitors, rather than from you. And with friends here, I mean ALL your happy clients. But it sounds wrong, right? Because 9 of 10 customers WANT to spread love, but unfortunately they hardly even say thanks. I’m going to show you how you can help them to help you. So, what if there was one way of having all your happy clients to not only tell YOU how happy they are, but also to tell the whole world? And what if there was also a way to make sure that all the clients that were not as happy or satisfied would only tell you, so you could do something about it? Well there is a measurement of getting this kind of information and it’s called your Net Promoter Score or NPS for short. You’ve probably heard about
it and maybe even tried it, but I noticed very few uses it to its full potential.
It’s fairly straightforward in itself to ask, I’m sure you’ve seen the question
before, it’s simply: “How likely is it that you would recommend us to a friend or
colleague on a scale from 1 to 10?” There’s a lot of tools that will help
you to gather this and I’m going to show you how you can get it for yourself and
I’ve even negotiated a discount with a company I’m affiliated with if you
don’t want to roll up your sleeves to do it yourself. This is much more
powerful than you first may think. If you are the CEO, the controller or CFO
or sitting on the board, then you absolutely need to know your Net Promoter
Score. Sure, you want to have as few of Key Performance Indicators or KPIs as
possible as metrics, and they all need to mean something about where you’re
heading, so after your most important KPI, normally your
Profitability, comes what makes you grow, and here there’s no better metric
than the Client Acquisition Cost or CAC and the Net Promoter Score to see
where you’re actually heading. And if you’re a Product Manager you want
to know what your clients like about your product and these specific details that
your clients like since it’s what you’re going to further develop upon.
And if you-re a marketer or a sales-rep you also want to know who are your
happiest clients you can get reviews and testimonials from them. That’s the only
way we’ll get more of the best marketing available, which also happens to be the
most affordable when you do it right namely your Word-of-Mouth.
I’m going to show you how you not only can use the digital form of
word-of-mouth marketing but even how you can automate it so it works while you
sleep. If you’re in Customer Service then
you’ll also want to know that you’ve done a good job and it’s not only the
Net Promoter Score perhaps, but also perhaps your Customer Satisfaction or
CSAT and your Customer Effort Score and that will tell you that but you also
need to show this to your whole organization, not just to boast about how
good of a job you’ve been doing in Customer Service, but to show also how
Sales could get it right, for Delivery to get it right, and perhaps a Development
and Production that needs to be involved as well. And at the end of the day, it
WILL be the metric that the CEO and the board will want to see and the ultimate
metric to show that you’ve done a good job. So for all of these things
you’ll simply need to know your Net Promoter Score and now I want you to sign
up here and I’m going to tell you how you can not only get hold of it if you
haven’t already, but also how you can use it to get completely free
marketing with it. So sign up now and I’ll see you on the inside!

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